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  • I'll start by saying the food a Rosallie is wonderful, I've been there a few times and have recommended it to many friends based on the quality of their food. They are usually a bit slow but last time was too much. I live far from Rosallie, and it is because of the love of food I drive that far. I'm not one usually to complain about service but their service last time was inexcusable. We ordered a coffee and a tea, the coffee arrived after 45 minute wait! A coffee? The tea never even came, even after asking about it twice after 30 minutes wait and being completely ignored by the girl working at the counter. I noticed how she served the drinks of a table that arrived way past after us too. The food only partially arrived after 50 minute wait. Even understanding that it was a Sunday at 11 am, they had only one guy working on the kitchen who was clearly overwhelmed and a girl taking the orders and serving. The girl excused herself saying she was new, but that only shows a failure of management for not properly training their employees, why did she keep taking orders if she could not serve the customers she was taking orders from? After having waited almost one hour, we had one food order to go and I cancelled the other food order, (it was the cheese plate which it would not have been ok to take out in the heat), the server assured me she would credit me for it--she never did, I was charged for food and drink I was never served. This just left a very bad taste in my mouth and rather hungry, I'm never going back.
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