I'm not sure where the complaints about the staff are coming from? My mom, sister and I went in there this past weekend and found the staff to be quite informative and friendly.
This is a killer chocolate emporium. Looking for that British chocolate from your semester abroad? Here is the place to go. Needing a faux deviled egg for a chocolate themed picnic, have them in stock. Looking for some of the more unique flavors in smaller sizes, check.
Prices are high: some bars probably can be found at lower prices elsewhere but the range isn't available.
I'm knocking one star off because the paths in the store are narrow making it hard for people with mobility issues to manuver. Completely worth the stop if you are in the area.