Quite an unfortunate experience. Dr. Schallock is very sweet, however, her staff does not reflect her kindness. My visits were always very cold, impersonal and communication between the entire office seemed to be consistently lacking. Whenever I needed to contact the office, I was greeted by a less than enthused receptionist who spoke down to me and placed me on hold for extended periods of time. As warm as the doctor was, I am not confident she would know my name without looking at my chart. The last straw for me was at my 21 week check-up, she seemed completely unaware that I had had an ultrasound, found out my baby is a girl and questioned whether I had attended the correct sonographer. Apparently, she had never received my paperwork from the ultrasound she ordered 3 weeks prior and was just figuring this out in the brevity of my appointment. Trying to address my FMLA paperwork with the office staff was a headache in itself and I always prayed I got the office manager on the phone who always addressed me with respect and patience. I am now 24 weeks pregnant and have decided to take my business elsewhere. It's very disappointing as this is my first pregnancy and I think it's very important to have a trusting relationship with your doc and feel comfortable enough to call and express concerns and/or ask questions.