Last night was my first time at Frank and Lupe's. The ambience was nice and outdoor seating was comfortable. I was with a large group (almost 20 of us) and unfortunately the service was not as speedy as we were hoping. Our reservation was for 730 and we had our food by 9 or 915. We had one server taking orders and when food came he had some help but otherwise it was just one person. What such a large group size we understood we would need to wait a little bit, but what was most unfortunate was that the food came out and it was only slightly warm and my order was not as it was described on the menu. I let my server know that I was not as concerned about my order but that he should be more concerned that our guest of honor was clearly not happy.
Adding an automatic 20% gratuity for a large group is acceptable in most cases, however, i wasn't happy to pay it, though I did. Despite the cold meals, the only extra that was provided to the group was a free shot for the birthday girl. I gave 2 stars with hopes that it was just a fluke. I would try this place again, though only with a small group.