Misinformed and frustrated dog mom review
I took my 7 lb. Morkie to VCA Stoney Creek Animal Hospital for puppy vaccinations and a routine check-up.
He had an ear infection that was originally treated with an ear medication that had a steroid in it. The vet that prescribed the ear medication did not inform me that a steroid was included. Within days, he couldn't sleep at night and was constantly barking and whining for the first time. I called VCA Stoney Creek Animal Hospital and asked to speak with the vet, as I had recently brought my pup in and wanted to ask a follow-up question. The receptionist would not let me speak to a vet and said that I had to come in for an appointment if I would like to speak with a vet. I went ahead and scheduled a second appointment. I took my puppy in, and he was given a second ear medication.
The second ear medication did not work, so I finally took him to another vet that was able to cure the ear infection within two weeks. Poor customer service and poor communication!