| rev:text
| - This is probably a fun night if you just happen through and have no expectations.
I made a reservation 3 weeks in advanced for a birthday party for a party of 12. I talked to the events manager who was very nice and responsive. The fee was 25$ per person and if I went over that number by less than 5 I could pay for the add on there. We also had to arrive by 9
The day of the event , my party had dinner at roosters (very nice and very able to accommodate ). We walked the few blocks to the epic center . There were 15 of us and we informed the hostesses upon check in of the increase of parry. No problem I was told.
That's will things started to get crazy.
Afte she checked us in, we kind of just stood there in the way for a few minutes. I asked another employee what should we do and she left and came back a few moments later and took us to our seat. About 20 mins later our waiter came by and I asked him about the three additional seats. He , with much attitude rudely informed me that there was no way the could find 3 extra seats (even though it was 8pm and there were hardly filled to capacity ). I began to state what I was told about the event manager and began to pull out my phone to show the trail of conversations between the manager and myself from early in the week. Again, he with much attitude didn't want to hear what I had to say and in fact abruptly cut me off stating he did not care what evidence I had, and the manager I had communicated with was no longer with the company . I calmly asked for the manager and he said you can ask for the manager but it won't change anything. I said that's fine, please ask the manager over anyways .
Here I am , coordinating a birthday party with 15 folks...sir I really don't want to get into a argument over 3 extra seats
There was more back and forth with the manager . She stated the seats would cost and I let her know there was no problem so the seats were brought over
As apart of the package , the birthday guest get to come up on stage and do a little dance and have some fun. We were there three hours before finally my husband had to ask someone when our guest would be called off. He was told, if you don't pay extra you don't get called up. WHAT ??!!
In fact, it all makes sense now because we must have put in ten song request and not one was played.
All in all, it was a bad experience . The waiter was rude, the birthday "experience " was poor and if I was anyone reading this review I would ignore this place completely .
Thanks for taking the time to read my review .
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