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| - In response to Lisa's comment, I decided to write an update thanking her for her time and being one of the few business owners that comes onto Yelp with the right attitude and takes accountability. Bravo.
It seems like what you have here is a training issue. Considering this lost you a ~$800 sale, plus a customer that would no doubt need things like accessories, ammo, etc. it's a fairly big one. I'm sure I'm not the only one deterred from doing business with your establishment based on this experience.
I'm a little confused as I write this, however. That's solely due to your employee's adamant attitudes regarding your policy that they clearly don't understand. I was sincerely given an impression the opposite of your comment - that singles were never allowed to shoot at you range unless they brought their own gun. "That's just the way it is," I believe was the quote.
I'm sure you don't need me to tell you this, but it'd be worth sitting down with every shift and making sure they understand the actual policy versus the pretend one they randomly enforce whenever they feel like it.
As for my purchase, that remains to be seen. I'm very unforgiving when it comes to bad consumer experiences. I believe as a business you get one strike, then you're out - there are too many bad businesses in the world undeserving of continued operations, and even more good businesses struggling to get off the ground.
That being said, because you took the time to come on here and correctly address the issue, it's entirely possible I'll go ahead and give this another shot (pun intended) at this location in the upcoming months.
Please, don't let me have the same experience twice.
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