I lived at Colonial Grand for enough years to see a huge transition and change within the leasing office staff to know what the standards of customer service should be.Within the last few years their Staff has declined and they lost respect for the tenants.The only person that provided the best customer service and consistently showed respect and genuine care was Craig the maintenance man.I recently had to use them as a renter reference for a new place I am moving into and they provided false information which has delayed my process alot.They said I had a huge debt with them that was false and I had to get written proof from them and not once did I get an apology from Dawn or Fredricht who are apparently the new managers on property.Again the respect isn't there and there is alot of Competition in oldtown that makes living here just another option that I don't recommend.