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  • I went thru the drive-thru and ordered a Georgia Mud Fudge, no pecans. The manager, Catherine, took the order. Hearing 'no pecans', she asked, "Would you like extra brownies, INSTEAD?" Great -- a thoughtful substitution. However, as I drove away, I noticed my receipt: I paid an EXTRA 0.69 for the thoughtfulness! I called the store, and when I spoke to Catherine, my feedback fell flat. After repeating myself, and reemphasizing the word INSTEAD implies a substitution, not an additional CHARGE, she finally said she should've told me there was an extra charge. Yeah, you think? How about saying: "SORRY for the misunderstanding"--or--"I APOLOGIZE for the overcharge." Since the first feedback went unheeded, I didn't bother to tell Catherine the chocolate Blizzard was skimpy on the syrup, and more VANILLA than chocolate (Thank goodness for the extra brownies, lol.) This is a new location -- and as such, I've tried to give them understanding. However, every time I order, despite Brownie Batter listed on the menu, I'm schooled by the guy taking my order: We DO.NOT.HAVE Brownie Batter. Okay, so cross it off your sign, and I'll take a Georgia Mud Fudge, no pecans...which makes it...Brownie Batter! Anyway, this location is tucked back in a wonky parking lot, and the staff is rude and oblivious. I'll stick with the tried-and-true, and visit the Queen Creek location instead. Sure, it's out of my way, but better customer service, and experienced workers who know how to make a Blizzard, is well-worth the drive!
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