We've been going to Juan Jaimes (Chandler and Scottsdale location) for happy hour since 2011. The food is always decent and reasonably priced when compared to the competition. We had a pretty bad experience this past Friday night, but John (aka Juan Jaime) reached out the next morning to remedy the situation. He apologized for the poor service we received, thanked us for our continued business and ensured that this wouldnt happen again. I was super impressed by his quick response and we will definitely be back to give JJ's another shot. Until then, ***3 Stars.