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  • Don't come here expecting good service! Wow, our server tonight was just so subpar I can't understand why they keep her around! She took forever to bring one drink, never asked if anyone wanted water refills and then disappeared. It got so bad that my husband had to go to the bar to order our beers! I informed the hostess but still, our server was MIA and when she materialized at the end of our meal, she never apologized, never noticed that beers she had not brought us were on the table, never comped us anything for our inconvenience. We noticed other people having problems with her, too and as we were leaving, we had other servers apologizing to us for her! She couldn't be bothered, apparently. I don't know where a manager was because no one has name tags or uniforms, so it's impossible to tell who works there and who doesn't. Once we actually did get our food (which was brought by someone else), it was very mediocre- my buffalo burger was obviously a pre-made patty that was dry and almost flavorless. I couldn't use the ketchup on the table, either, because it has high fructose corn syrup in it (it's 2016- why don't you get the organic kind??). The bun it came on was inedible- this hard little square that tasted like cardboard and was obviously frozen previously. The mashed potatoes were ok but came with some kind of "gravy" on the side with mine that others did not get with their same order. You can tell everything is highly processed. Also, when I tried to order the "Sustain-A-Burger" she told me they were out. I asked what that even meant (or how there could be two different buffalo burgers on the menu) and she didn't explain it to me at all. The only good thing was the beer. But I would not make a special trip for it. Overall, it feels like a dumpy chain and acts like one, too. There are way too many great restaurants in Madison to ever consider going back to this place again.
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