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  • I've been here a few times and had some interesting experiences on both sides of the spectrum. Third time however hastened my decision to not recommend this place for a lunch. The first and second visits here were fine. I've only come here during work lunches with groups of 6-10 but it was never really busy. The staff were courteous and welcoming and though the wait time for the food was a little slow, we were still able to finish our meal and head out within an hour. My third visit here was typical: mid-afternoon with little traffic and quiet. Majority of people were there for drinks however my party of 8 were hoping for a repeat of the previous visits. Everything was fine until after our drinks were taken; they were made and left on the counter where our waiter who was nowhere in sight. 15 minutes later it was finally brought over and we selected from the menu. After that we waited for 40 minutes with no hint that the food was coming. Our waiter rarely appeared and when he finally did during our wait, he had to ask the manager for the whereabouts of our food. 10 minutes later, voila! All 8 dishes arriving except there was problem; the mushroom swiss burger that I ordered was burnt to a crisp on the bottom. Around the table, 2 other people in my party had burnt chicken in their caesar chicken wrap. I could go longer with the other two who ordered a meal with meat but my review would be pages long. Showing the waiter our well below-par food, he got the manager to have a look and diagnosed my burger as "a little burnt" but was happy to change it for me; it took another 10 minutes. Meanwhile the others with the chicken caesar wraps had their change requests rebuffed. In the end they removed my burger from the bill but the manager's poor customer service when clearing our plates (didn't bother asking if we wanted doggy bags for uneaten food) finalized my decision to never come here again. To sum it up, the waiter was nervous though it wasn't entirely his fault, the cook rushed our food which is probably why it was burnt, and the manager was not courteous.
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