I purchased a lapton online and picked it up in the store. After that time, I opted out of their email marketing campaign. The emails stopped for a few days and started again. I contacted their customer service team and was told that the person personally removed me from the email list. She said it would take 10 days to be removed. Long after 10 days has passed, I continue to receive emails. I contacted customer service again and gave them the dates. All I received in return is a template email stating that it would take up to 10 days. Obviously, no one read the dates in my email or they would realize it was over 10 days. The email ads continue to arrive on a daily basis. I will never shop in a Best Buy again.