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  • Stay away from Tumi like plague and STDs. Tumi is not the same as before after it was bought by Samsonite. A small piece of leather strips came off of their $600 briefcase and Tumi refused to repair it and they are only offering $120 towards purchase f a new bag. My briefcase is in like new condition as I always take care of my stuff and this is so wrong and insulting. If anything you exchange it with a new bag. I can understand if my bag was all beat the heal, but that is not the case and there is not the case. Spend your money somewhere else that company appreciate and value your business. Tumi does not since they were bought pit by Samsonite. They don't tell you that when you shop at their store and people need to know this. I will take my bag to my cobbler and will repair it myself at my own cost but I wanted people to know about Tumi's poor customer service after purchase.
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