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| - The service can be a hit or miss. Sometimes Ive come here and have gotten served very quickly, while other times Ive waited for over 30 min for my takeout drink. Ive dined in and taken out bbt so the service really depends on how fast the kitchen staff work. The decor is great, definitely targetted towards young adults, as most tea shops are these days. The decor is a level above starbucks, but for a bubble tea house. Theres complementary popcorn if you dine in (i guess whats why takeout drinks are 15% off?), which is nice if youre just hanging out with some friends and just get a drink (free popcorn refills too).
The tapioca is chewy and softer than the one at Chatime, but in a nice way. By default they give a mix of large and small tapioca so make sure you specify if you want large ones only (ive learnt the hard way a couple of times). I feel that you can always judge a bbt place by their milk tea, and I have to say that theirs is excellent! For takeout, the large size is $1 more, and i find the difference between the large and small is pretty big. The takeout small size is smaller vs chatime and is more $.
For me, it depends which teashop Im close to at a certain time. Grotto has better quality tea, but its not so great that id always go here because its more expensive than chatime
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