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  • I've been to the Jackalope probably 8 times. The outdoor space is fantastic, the food is pretty good and the beer is cold. The service is generally subpar, the staff seems confused, you wait longer than usual for drinks and food, and it seems to take them awhile to clear tables. Tonight was a beautiful summer night and a bunch of tables outside weren't cleared because no bussers were there. And the service was really bad even as the crowd thinned out. Maybe they were understaffed. This all has led me to conclude that the management must be terrible. You can't even get a busboy to show up to work - even a sub? Is the reason the waitstaff looks confused constantly because no one is giving them direction or taking corrective action when needed? Come to think of it, I don't ever think I've seen a manager on the floor there keeping things under control in plain view and that's telling. They have a great spot and outdoor space which is useful for about 4 months in Pittsburgh. It's a shame because this could be a great place if they got their act together with some good leadership.
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