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  • ex-X Fan We used to love Restaurant X for their quaint atmosphere, great food and warm service. After our recent visit, sadly we feel it's gone downhill. Service was great at first until we were politely honest about my Lobster tail meat being too tough to remove from the shell. We aren't complainers, but when asked I thought it only fair to be honest since I had chosen the Lobster tail and Crabcake entree because of the Lobster :) I was very friendly about it and the server offered to bring it back to the Chef to have him remove the meat, but at this point the meat was cold and on one side shredded. I thought he might suggest they just bring another tail (i've never seen Lobster meat stick to the shell like this, so we figured it was a fluke). Instead, the server wanted to take my plate... I was starving and wanted to finish the crabcake (which was yum!) and veggies while still warm. From that point on the service became poor, though not warranted. Later the server came back and took my plate with Lobster tail untouched from point of realizing something wasn't right with the tail and returned 20 minutes later to say they would deduct $8 from my meal. We took that as an insult and that the owners didn't wish to turn the experience around, which is sad because we would've come back and continued to give them business. I wouldn't recommend this restaurant to anyone, because the owners don't seem to care about the quality of your experience.
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