My hair stylist is the best. With that she is busy and scheduling can be a little difficult. As far as there membership and how they bill you is very undisirable. At first they billed me twice for one month, they charged me for something I did not buy. It was eventually credited back to me in a month. Now that I cancelled my membership due to stylist schedule very busy due to she is good. I get penalized and they charge me for another month of services I can not use.