So I go to Sprint this mid morning waiting an hour for tech support... explain to the person what is going on, and showing the picture of the white out screen. however, their computer is down would I mind coming back in an hour? So I ask for a new phone, they don't just exchange phones any longer they have to send it in for repair and it would be there for 7 days at the most. But because the system is down they cannot access my account to verify I have insurance which I told them I do. I ask to get out of the phone and have something else, again, they have to send it in first. So out of frustration and calm, I said I think I am DONE with SPRINT and will look at another carrier. I was told sorry to hear that have a nice day!