Dr. Schoenberg is completely down to earth and will tell you exactly how it is. But be prepared to hear it - if you don't brush your kitty's teeth or clip it's nails you will be reminded how important it is!! This is a small office which I love and the Dr will either take your call when you are on the phone with her receptionist or call you right back. The personal service is great!! The reminder that I'm not the always the best kitty mommy not nice to hear, but true nonetheless!!