I have not personally used this mechanic shop for my car however while getting an over the phone estimate they were honest and fair. Our truck's motor completely went out, they suggested a few options which I like a lot! I called four other mechanic shops and they quoted me much more compared to Carmel's Automotive. Ben was patient with me and even suggested if the truck is at a loss they will wait for a tow truck to come pick it back up. My husband and I are pretty sure it's the motor and may not even be worth diagnosing and paying for tow pick-up and return but either way it was nice to have support by them. In the meantime, anyone interested in a project truck? Cheap!