Scheduled my appointment online(something I had done several times before) get there at 5:45 for a 6 pm appointment; at 6:20, only when I asked how much longer, the receptionist confessed that they double booked and it would be at least another 15-20 min. She acted like she was doing me a favor and squeezing me in! Now had they been up front with me and told me to come back at 6:30, I would have been a little pissed but understanding. Instead they let me sit there while they call other people back for 30 min and waste my time. Lost me as a loyal customer!