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| - I will never step foot in this dealer again. I was ripped off by the service department and bullied, pressured and treated like I could be manipulated into anything because I was a woman.
I took my 2004 Outback in for service for a knocking noise in the front and some squeaking in the rear. I was told that I needed struts and tie rods - $1250. When I drove the car home after having the service done, the exact noises were still there. I called the service department and brought it back in. They had the tech that worked on the car test drive it with me and he heard both noises before we were out of the parking lot and told me that he knew exactly what they were. My first question - did he not drive the car after he completed the service? I was told that they would look at it and let me know. I soon received a phone call explaining how bad my axels and sway bar were and that it would be $1800 to repair both. My second question - why does the paperwork that I was given about the extensive diagnostic that was done the day before show that the axels are not in need of repair? Either they never inspected the car once they saw that there was an issue with the struts, they never drove it after the service to make sure that the problem was fixed, or they knew everything that was wrong and realized that I wouldn't want to spend over $4000 to fix this car. I never have been able to get any kind of answer on what happened.
I said no to the additional service and asked what could be done about refunding my money on the original service that did not fix the problem. When I got to the dealership to pick up my car I was directed to the sales department to see what they could do for me. I told them that I needed a payment around $150 and that I was interested in leasing a Crosstrek. The sales guy immediately got out the paperwork to run my credit and write up a deal. Whoa! Hold on, I just need to see if I can afford the car I want and I want a refund on that un-necessary service. They came back with a $392 payment, which I said was not $150. They went back and after a while said that they had something that I should be happy with - it was in the $200s. He then pushed the piece of paper in front of me that said my payment would be $297 . . . how is that remotely $200?!?
I was never given a clear answer on what I was getting for my trade, how much the car was, or what they were going to do about refunding me my money. At this point I told them that I wasn't doing a deal right now and I needed to think about my options. The finance manager told me I should go home and meditate since I was so upset. I seriously doubt that he would have said that if I were a man.
I emailed the general manager with my concerns and to date have gotten no response whatsoever from him. I have gotten about 30 calls and emails from the sales guy wanting to tell me about the great incentives they have. So obviously management doesn't care if the service and sales people are out scamming and pressuring customers. I finally went to Subaru America and they agreed to give me $1000 as a customer loyalty reward if I purchased a new vehicle.
I ended up leasing an Impreza from The Subaru Superstore in Chandler. The very first time I asked for a payment of $169 I was presented with a deal that was $167. It included the price of the car, the amount I would need to put down, all of the other taxes and fees, and the amount that I was getting for my trade. He even showed me another Impreza that was a little lower in price so that I would have less up front if I couldn't afford the higher deposit. After explaining my situation with Camelback he contacted Subaru and got them to increase the amount of my loyalty reward to the full $1250 that I had spent on the service. He even suggested that I should try to sell my car for more money than the trade in value(which I did and got twice the trade in value).
So if you want a really great experience buying a car go to the SUBARU SUPERSTORE IN CHANDLER, and stay away from Camelback Subaru!
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