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  • Disappointed. Could be a great experience but the service is cold and indifferent. Had to call twice and leave messages just to make an appointment. When I arrived, no one greeted me. Went up to the counter, found someone sitting way down low, who asked me what time it was. No hello - nothing. Had to ask what was happening i.e. How long in the sauna, massage etc. Last straw was - I thought I left my phone there and left a message to call me back either way - still no response. Too bad - I am Director of HR for a large company and could have sent a lot of referrals. Unfortunately I am big on common courtesy and service, so I won't be back.
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