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http://www.openvoc.eu/poi#funnyReviews
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  • I recommend if you have kids to stay somewhere else. I live here in Phoenix and thought it would be cool to take the kids swimming and castles and coasters the next day, so we called around and found what we thought was a good deal on booking.com. Once we got to the hotel they had a christian singles convention and said the room we booked was unavailable they would have to give us a smaller room. I couldn't disappoint the already eager to swim kids so I said we would make it work. I asked if it would be the same rate, she said yes and that booking.com has the exact same rates that she has. As I was being handed my hotel keys I again asked what time the pool closed she said 10:30 pm, it was only 7 so that was a good amount of swim time, they suit up we head down and 30 mins later we are told they have to close the pool due to maintenance. Disappointed I usher the kids back to the room with promises of waking up early and hitting the pool. 8:30 am the kids are suited up again we head down and it's closed again. I call down express that I'm not happy and this defeated the entire purpose and the GM Rick Higdon offers to comp a room next week so the kids can come back and swim. 1 week passes and the kids every day have confirmed with me that they are infact swimming Friday. I call Rick on his direct number and he doesn't return any of my calls or messages, I then call and explain to Adrian at the front desk that Rick actually signed the card and wrote that he would comp our room. He tells me to come on down just bring the business card and he'll have our room ready. We get down there and he now needs a credit card to charge for incidentals?!! What?!! I'm like look you can use the same card that you charged us almost $200 on last week you just can't charge it. I can give you cash but I would have to go to the bank and add funds and we've already been inconvenienced enough. He says no he needs to charge the card?! He said that he had just talked to Rick and that was the procedure. I was dumbfounded. I called Ricks direct number which Adrian confirmed he just called and he didn't answer. I left and literally cried in the car because I couldn't afford to make it up to them again. What kind of monsters do that to kids.
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