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  • As I have mentioned in many reviews, customer service and product knowledge go a long way with my wife and me. Unfortunately, this place tarnishes a pretty nice brand and does not live up to the Doubletree/Hilton minimum standards for customer service. Strike one came when our server (Bryan) did not know the non-alcoholic drink selection. My wife asked about that because there is nothing written the menu listing those kinds of drinks. Strike two came when she wanted to ask a question. Before she could ask, he actually turned away from her. We both looked at each other with a "WTF?!?" Expression on our faces. Strike three was the icing on the proverbial cake. When we got our bill, we saw a charge of $1.00 for grilled onions. On top of that, our bill did not reflect what was ordered. Instead of saying "Blue Cheese & Bacon", it said "Angus Burger" with an additional charge for bacon. After relaying our concerns to him regarding the extra charges, he gets the manager. This is when the fireworks start..... a) I have worked in the restaurant industry and been to four and five star restaurants in my life. But I NEVER met someone so condescending as Ms. Hansen. When my wife relayed her concerns about the drinks not appearing on the menu, she basically told my wife, "We can put what we want on our menus!" b) When my wife relayed her concerns about what was on the ticket, Ms. Hansen gave the same answer as the server (We had to do it this way so the chefs wouldn't be confused). The BS flag was waving proudly at this point. c) Very few things could make my wife snap but this manager's condescending tone accomplished the feat quickly. She kept pushing my wife to get her card to pay for the meal which exacerbated the situation. After a terse exchange, the manager decided not to charge us for the meal (first thing she did right). Bear in mind, this is a place that my wife likes to eat lunch at while out and about. Because of the experience we had this evening, wifey is never coming back.
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