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| - Here's an unusual review for Zara. We've been going to Zara stores for years - up in Scandinavia, across Europe including Spain, last month in Singapore and Hong Kong, and so forth. I say it's a bit unusual because we've always "talked up" Zara with friends wherever we go, and now I'm posting a one-star review. It's almost like this Scottsdale Fashion Mall store is not related to the rest of the Zara universe -- that's how different it is. Not only in the selection of clothes (not as trendy, not as cool). But especially, I mean really dramatically, different in the level of customer service. You'll see other one and two star reviews on this site before mine that attest to the same thing. This is just a "Who gives a ***" operation. They literally could care less that they lost a customer with our family who must have previously spent $2,000 to $3,000 in their stores. And all this for a $41 return of a Christmas present.
Know the store policies carefully before you buy. This is a slippery place, where salespeople, register clerks and "managers" know that their policies create frustration for customers, and they actually appear to take enjoyment out of causing you grief. Here's a case in point . . . My son (our biggest Zara advocate) lives in LA and he bought me a pair of Jeans in the Scottsdale store when he was home for the holiday. Just a few days before Christmas. Well, they didn't fit, so I took the present back untouched (all tags, etc) with my son's original receipt for a refund. Either cash for me or a refund to my son's card would have been fine. But -- when you buy at Zara, you can't just do something so seemingly normal. Instead, you have to have the actual card it was purchased on for the credit (it's a "theft thing" according to management). My wife left the store frustrated and I went back, after getting a text message photo of both the front and the back of his credit card (same last name, same bank and card as my own). I showed the picture of card and my original receipt to them as well, and all they will offer is a credit in their store. "No refunds for Christmas presents" blah blah.
For a $41 sale, this company and their uncaring management loses a family that had been religiously touting them for years. Now I know why good retail sales managers are so important. You can't put a clerk into a manager's job and expect them to understand that sometimes you have to make exceptions. We'll never be back to Zara and I urge you to reconsider if you are thinking of going to the store yourself.
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