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  • Disappointing... I have eaten at Babbo's since it opened. I like their food (salads, Pasta Martini, Pasta Valducci, sandwiches), but their management seems to have taken a slide in recent years. Recently, a waiter spilled four glasses of red wine and spattered a dinner companion's shoes, pants, and shirt. The waiter was obviously new and inexperienced. They took forever to clean up the mess --and the manager was at the bar --near where we were sitting. The manager could not be bothered to come over immediately. We had to ask for something to clean up my companion and let them know that there was a problem. We also had to ask for a manager to come by --who took what seemed about 10 minutes. --We had actually finished prior to the spill and had to sit there and wait and wait --first for the clean-up and then for the manager. When the manager arrived she said she would pay our tab of about $20 for our inconvenience. My dinner companion voiced her concerns that her outfit might be ruined by the red wine. The manager said she would pay for dry cleaning. My companion asked what would happen if it didn't come out. The manager snapped in a nasty tone that she should bring in original receipts for the clothing and shoes. The manager then went to the bar and berated the waiter (within earshot of our table), telling him that he would have to pay if my companion had a problem with her outfit. My companion went home and immediately laundered everything. Luckily, it all came out. We used to go to Babbo's regularly, but haven't been back since. The food is good, but when management creates a problem atmosphere --it's just not worth it. A new waiter and an accident are all forgivable. But rudeness on the part of management to customers (and staff) really put me off. By the way, Dolores, the manager, never apologized, but the waiter did. He may have been inexperienced, but he knew the value of being polite.
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