I've been going to Fifth Avenue Club downtown for the last couple of years with a gym membership and I'm surprised they don't have any reviews yet!
First, the staff is generally very warm and they deliver on the "personalized service" promise. I was delighted when the front desk staffer remembered my name (and pronounced it right) after the first time she met me. You don't need to sign in there when you're a member, so that takes some pretty impressive customer service skill!
The equipment is all relatively new, varied and in good shape. The other gym patrons seem to always be mindful of cleaning off equipment. I love that there are a couple of squash courts there (complete with equipment rental and a squash ladder so you don't have to have a partner)and a room for group classes.
More highlights:
*The changeroom is spacious and always clean
*No-pressure staff and non-competitive atmosphere
*TVs always on a good variety of stations
*Independent Juice Bar in-house
*You can get a locker and they will do your laundry daily for only $10/mo
*Great downtown location
*Nice new member welcome package with locally made toiletries
*Offers massage by appointment with 2 RMTs
*Always plenty of clean towels available without having to ask for them
*Open until 9pm & accessible through +15 walkways (I hear)
*Personal trainers are great
Wish it had:
*Equal access to the dry and steam saunas. The dry sauna is in the women's changeroom and the steam one is in the men's.
*Evening classes
*More classes (like Zumba or something fun like that)