I ordered from here a few days ago and because of that experience, I will NEVER order from Papa John's again. I ordered from my phone (like I always do) and paid with my credit card (like I always do-which they charged immediately) and had my bf go pick up the pizza on his way to my place (like he always does). They would not give him the pizza because apparently they have a new policy that the person paying has to be present. Ok, I get it, you guys implement a new policy. Business's are completely allowed to do things like that. No problem. However, it would be nice for the customer that when they are placing the order, there is some kind of notice that states this policy so I could have made my decision based on that.
So I called and spoke to a girl there (Jennifer or Jessica?). She was rude from the moment she started talking. Telling me how that's just their policy and there's nothing that can be done about it. I then told her that I think that is wrong of them since it never said anything about needing to be present online when I placed the order. She then proceeded to ARGUE with me saying that it does say it on there as well as in the confirmation email. I told them to refund my card since they refused to release my order, which they did. I then went back to the email (and read EVERY LAST WORD. It NEVER mentioned this policy. I also went back to the mobile order screen and it also DOES NOT STATE THE POLICY! So there was no way to know of this policy before ordering.
I immediately wrote to customer service and told them of my experience and even offered to send proof that the policy was not stated anywhere! I received the automatic reply that my email was received but have yet to have any real response. I wouldn't be surprised if they sent my complaint to the store directly so of course they won't respond. What a joke!