Very slow service. No support from management. I was passed three times when the cashier told her I needed help. The two cashiers were nice, one young man and one expecting young lady, but the manager acted like I was wasting her time. I would think the manager is supposed to know the store as well. I brought in a flower from a previous purchase with a picture and the manager took me to all the places I had already been myself, she did not listen to me at all. There were 6 Mason jars that where the wrong size and she told me they were the only ones left in the whole store... I asked if we could look in a certain section (I saw orange) and she said those flowers won't be there but you can look if you want and she walked away. I expected more then crappy service and I think that this Michaels would have more business if they were better to their customers.