A colleague & I stopped in to Pieology to grab lunch to-go, when we were done with work. First of all, the wait was horrendous. Not because they're overly busy but because there were only 3 people working & their methodology of working the line is not efficient (it's like the Chipotle/Subway of pizza). When my colleague went to place her order, one of the things she wanted to order was a bambino (children's) pizza for her kiddo. The kiddo was not with us so the woman would not let her order it! & she was stone cold & unapologetic about it. Nowhere on the menu did it say your 12-under child must be with you... for a takeout order! From there, the topping options were a hot mess- all mixed with each other & did not look fresh. To further slow things, the cashier was also tending to the pizzas in the oven & taking them out to box & hand them out. So that added about another 10min just for EACH of us to pay! We both tasted our food before leaving (sans bambino pizza) &, frankly, we both agreed that we would have preferred Dominos or Pizza Hut. I'm not sure where the average 4-stars comes from. I know we surely won't step foot in a Pieology again. Save your time & money.