I have been waiting for four days now for my package to be picked up from UPS. The first attempt pickup never happened! I even have video it didn't! I have contacted not only one but 5 people to get this done! I can't sit here in my house for hours running off hopes and dreams they will show up! This is ridiculous! I made another complaint today and someone finally called and stated that the driver will be here today or tomorrow. I told him I need to know the right day and time because this is getting out of hand. He said he would call me back. Two hours later NO CALL BACK. I tried calling him back with the number on my screen and sure enough, no voice mail... no NOTHING. I am so fed up with this company. I am union and I have never seen nor heard anything like this. This customer service is terrible. I will attempt on calling the "higher up" people. 4 days is too long. I missed my vacation for this! I am so done.
** REVIEW UPDATE 06/26/14**
The manager finally called me back yesterday after 3 hours of waiting to tell me he'd call me back tomorrow morning between 9:00-10:00 a.m. to let me know when the driver will show up, and guess what? It is now 11:35 a.m. and there has been no call. I am not surprised. I am so upset with this company's customer service.
**REVIEW UPDATE 06/26/14**
The manager finally called at 12:00 p.m. and said the driver will be picking up the package after 5:00 p.m. today. I really hope this will happen. After 5 days waiting by the door gets pretty old. Not to mention I am losing my vacation over this.