About: http://data.yelp.com/Review/id/2vgGW6AxxhvQTFBn69BuYg

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About: http://data.yelp.com/Review/id/2vgGW6AxxhvQTFBn69BuYg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-04-08 00:00:00 (xsd:dateTime)
itemReviewed	Fran's Kitchen
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	This is an update to my post a week ago. I have now been charged $260 after cancelling my subscription. They charged me on Friday and I tried to get in contact with them the same day. I left 2 voicemails and sent 1 email all before 12pm. Fran contacted not me personally but my husband. She said she would call him back and we are still waiting on that call after leaving her another message. This company has no follow though!!! I did not get any follow up until Monday morning when I got a casual email stating they will "look into it" and get back to me. It is now Saturday night and I have not heard back from anyone after sending a follow up email to the one I received Monday. I had canceled my subscription within the week time frame since I was only supposed to get deliveries once a week. I have now disputed all charges with my bank since no one will get back to me. There is absolutely no communication between their employees and there is no follow up or any follow through. I would highly recommend you never waste your money on this business. They never answer their phones so you can never get in touch with anyone, the food is mediocre at best, and the customer service has now become the worst I have ever encountered. 3/30/18 Worst experience ever, I would give them 0 stars if I could. The initial encounter was great, I spent 50 minutes on the phone with Robert and we went over all of the questions I had about the plan. It was clearly discussed that I could only receive meals on Tuesday's and asked specifically if they would be delivered around 4 because my husband would be bringing them to flagstaff. I received no follow up that told me that that was not doable so I figured it was fine. Tuesday comes around and my husband has to wait until 730 to receive my meals. Miscommunication mistake number 1 with this company. The second thing that went wrong was on my list of foods I do not eat it clearly stated seafood and mushrooms. A complete mistake on their part. I receive 2 meals that have just that in them and I receive a rotten avocado. The other meals do not look appetizing. The vegetables are all tinged with brown like they are going bad and all of the food was bland. I asked for them to refund the meals that I could not eat (I was told that is not their policy) and they offered me a cooking class which I will never use because I am not local. At this point it is Tuesday night and I cancel my subscription because of first the communication issues they have and second the food was very disappointing and not worth it. That was fine until Friday when I receive an invoice from their company that they charge after I clearly cancelled. Like I said earlier I was only ever supposed to get a delivery and charged on Tuesdays. I received 5 days worth of food that Tuesday, why the hell would I get another 5 days worth of food on Friday just 2 days later? My husband received a call from Fran who stated she was pissed because all Robert cared about was the initial sale and I wasn't the first customer that happened to. She told him she would call him back later. Do no waste your money or even more importantly your time with this company. The food clearly has a lot of issues. Nothing seemed fresh and how can they charge around $15 for a breakfast meal of 1 egg and 4 little smokeys sausages? It is really disappointing to spend that much money and for the company to really not care or follow though. The worst of it all is that no one ever answered the phone. You can not get ahold of anyone at this place!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Courtney

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