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  • Beware of this company!!! In September we purchased an entire house full of furniture. 2 full bedroom sets a desk for a home office, TV stands huge sectional with ottoman kitchen table and some accent wall tables. Upon delivery one of the bedroom sets was incorrect. No big deal we ended up having to switch out a bunky board for a box spring. No worries I have a truck we will run down and take care of it but this is where the trouble began. At the return counter the young lady (teens maybe early 20's) was extremely rude blaming us for not checking our order. No we did check and recheck but apparently there was a difference in what was available for a queen vs full bedroom set. We were not upset just needed to trade the two and pay the difference but her attitude continued. I was done at that point and asked for a manager whom I advised I would not be returning and they should ensure her attitude did not go to other customers. The manager said he was placing a 100 dollar credit on my account and if I ever decided to return it would be waiting for me as a good will gesture for the problems. After 4 months we decided to give them another chance so today we headed over. Needed a new office chair so we made the drive found a chair got it ready and headed for the checkout. The lady at the checkout asked "what kind of credit were you expecting"? I advised we had spoken with a manager in September and were told a 100 dollar credit would be placed on the account. The credit was not there. I have lost all faith in this company! I was offered the opportunity to speak to another manager but declined. I am not trying to get one over on this company nor am I trying to get free stuff, if I was I would have fought tooth and nail for the credit. Instead I have chosen to walk away and pay full price with someone that is able to provide a sufficient level of customer service. I would not use a credit if given if I end up having to deal with the a stressful experience every time I visit this store. I will not spend another dollar with this company. I will advise friends and family to shop elsewhere even if it cost a bit more. It is sad as I love the product we purchased but do not want to have to drive to the store to fix issues or deal with managers who do not stand by their word.
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