First time we ever ordered our food came an hour later than it was supposed to. When we called they got angry instead of apologetic. Then we found out the manager wasn't even around. They even hung up on me!
Our food finally showed up and it was cold and gross and also got the order wrong!!! So I stopped by after we finished working and the manager still wasn't there. So I complained to whoever was there and they were a little nicer but still condescending and it turned out to be the guy I talked to on the phone that hung up on me. He said that he thought the conversation was over, however I was still talking and he just hung up. I told him I didn't appreciate being hung up on when I was trying to contain my frustration and wasn't being rude at all and finally agreed to give me a voucher for the same amount we initially paid. However they left such a bad taste in my mouth I never went back to use the voucher. It was not our fault at all that they delivered the food late and cold, and wrong! And it wasn't just about the order mess up, it was the way they handled it or lack of handling it. Won't be trying them ever again.