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  • This place was HORRIBLE!! it took over an hour to check in. We reserved a king bed. The room was back behind the main hotel. It looks like a trashy apartment. Our room was on second floor and they have no elevator. So this means you have to carry all ypur luggage up a flight of stairs. I have a bad back so we had to go all the way back to lobby wait in line again to get a first floor room. We get in that room and it was 2 beds small and grungy. 2nd trip back to lobby . To get a room in the main hotel was an additional $250. Crazy!! But we paid it to feel at least clean. From there on it just gets worse. The guy at front desk tells us that the shuttle would be coming at 930. We waited 45 mins for another guy to tell us that they didnt have anymore shuttles running that night. We almost missed countdown at midnight on the strip. When we arrived back to the room on the 8th floor our keys would not work. That means back to the lobby. Did I forget to mention the elevators are ridiculously slow. 10 minute wait at least everytime. So we take the new keys up and again they do not work. Over the 2 night stay this happened 7 times. On our second day there was an loud alarm going off in the stairwell right next to our room. I called front desk and she tells me to remain in my room and wait for the announcment from security. There was no announcement. The stairwell door was locked and remained locked. That night the whole hotel lost power. No announcement nothing. We left the hotel and the front driveway and parking garage were pitch black no staff assisting in any way. Last morning started with housekeeping knocking on our door at 731 am!! The do not disturb was on the door and it was 731am!! I told her to come back after we checked out. She proceeded to knock again 30 mins later and again 30 minutes after that 9 am the power goes out again!!! I walked down 8 flights of stairs to find out what was going on. 2 hours later it finally comes back. The door wont open again. We go down tell front desk they say they will send an engineer. 45 mins. Later. I call front desk for late check out. NO ANSWER! 1130 housekeeping again. We asked for a refund and they flat out refused. Didnt offer anything just said no. We are attempting to get a refund through our bank. Dont stay here.
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