We LOVE Dr. Kaus! We have moved several times and have tried pediatricians closer to home, but we keep coming back to NWCC! Overall, the staff is friendly and competent. I have had a billing issue in the past (underinsured and vaccines cost $500!) but the billing department allowed me to set up a payment plan and they were understanding/empathetic. I feel like this clinic bills consistently and as a result I can anticipate my responsibly. Same day appointments are a breeze, I have never had an issue with that. Records requests are processed promptly as well. My only complaint is that it is so far from my home! Keep up the great work NWCC!