if you found something is wrong with the restaurant but can't quite articulate it, let me help.
this is a Chinese owned and operated! it's owned by th biggest Chinese restaurant corporation in Calgary. some of you might know what I mean already. for for those who don't know. let a Chinese guide you thru.
we Chinese are not like the Japanese in terms of striving for perfectness. this is the case for food quality, service and the most important- CLEANINESS! it might look very much like a Japanese restaurant but that's all to it.
food is just ok here maybe because the chefs did not have proper Japanese cuisine training? service is just like the other fast food restaurant owned by the corporation. some items are way too HK style.
for something as pricey as this, I suggest you go to some real Japanese restaurant.