About: http://data.yelp.com/Review/id/2tEe11T02c2ZgMPrUrlulA

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About: http://data.yelp.com/Review/id/2tEe11T02c2ZgMPrUrlulA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-12-24 00:00:00 (xsd:dateTime)
itemReviewed	Aroma Espresso Bar
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	On Sunday Nov. 20 I ordered 2 gluten free sandwiches. When I came home, the bread was totally burnt. I contacted themright away and spoke to the kitchen manager, Siva, who was extremely rude and only after my challenging him said I could get 2 free sandwiches when I come in next and to just mention his name. I was not happy with how he spoke to me, so I contacted the store manager, Nadia, who said that he is a very nice person, and confirmed that I could get 2 free sandwiches and if I have a problem to just call her. She gave me her cell phone. Today I decided to claim those 2 free sandwiches, I called the store to explain, Siva wasn't there, so I asked them to contact Nadia so that they could hear from her that I could get them. They called me back and said that she is not there so she cannot prove anything, however, I already spoke to her, and she gave me the number to contact her if she is not there. After that, I tried calling her, and her phone rings once or twice and then just goes to voicemail. I had asked for a credit note or for the staff to be notified but this wasn't done. I paid for two sandwiches that I couldn't eat, and I still had to go through such an uncomfortable demeaning experience Why it be so difficult for me, as a customer, who was given the wrong food? I find that other coffee chains that are run by Head Office, such as Starbucks, to be a much more positive experience. This is extremely unprofessional, and I am extremely upset with Aroma for this very poor customer service, especially on Hannukah.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Valerie

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