Went in tonight to get a dog crate for our pup. Got home and opened it up and there was clearly a rodent inside that chewed all the papers and rodent poop everywhere. At first we were vacuuming it out but got worried about diseases so I called the store and asked them if we could return it. The young girl was a complete bitch and unapologetic and told us that she doesn't see anything and that it doesn't look dirty to her. Absolutely ridiculous. The older woman was very nice and understanding but this little girl is the reason we will never be back to that location. We spend $300 a month on bags of instinct food and toys to get ridiculed by some kid when the cage we bought for our pup has rodent poop all inside of it? HA. I'd hire some professional "customer service" employees if you expect to retain business as this area gets built out with more options to choose from.
Sounds like all of these reviews say the same thing... the girl must be a kid of the owners. Sad.