Last time here several months ago was so bad we had to contact upper management. The only reason we returned was to use the gold card they sent. Went on a recent Saturday night and it was fairly empty. We were seated immediately. We sat for nearly 15 minutes, no joke, before anyone even came to take drink orders, and the server said our actual server was "tied up at the moment."
Took a good while for our food to come out, and we noticed that at least 2-3 tables in our area, in which customers had finished their meals and left, had not been cleaned. Our food was just ok, I used to love Cracker Barrel but I can totally see a decline in the quality and food options. Anyway, the old lady manager at this location is horrible. She walks around and all she does is say "I'm sorry" at multiple tables when something is wrong with an order. With the decline in service and food quality I doubt I'll return to any Cracker Barrel again.