Didn't get her name, but she's an older lady, brown hair, caucasian. She worked today, 12/28/2016 at 4:30pm, she is extremely rude. Very unhelpful. I asked her to define "retail" for me because I was unclear why I was being charged $20 for ground shipping for a less than 4 pound package. She got an attitude and said, "because I'm helping you and that's all." She continued to have an attitude the rest of my transaction, very snotty.
Terrible customer service. Unpleasant experience.