So after being persuaded with a free mani by Sara herself I decided to give Glam & Glow another try! Now I did not use my name to book this appointment as I did not want any special treatment I wanted my experience to be just like anyone else's. I walked in was greeted & quickly sat down with my technician however I was not introduced to her and although she was very good I couldn't tell you her name to recommend her for ur potential service. (Guess I should have asked) Anyway my experience this time was sooooooo much better! Although I'm not a fan of a dry mani (find it a bit painful at times) my tech was fantastic. I have horribly dry cuticles so they take some work probably also the reason I was there longer then the usual half hour appointment but I'm glad I didn't feel rushed. I think their OPI selection is still lacking & I don't think I should have to purchase a polish with a $2 discount just to get the colour I want. So overall I was pleasantly surprised with the change oh and I loved the makeup tutorials on the tv! So much better then some weird movie playing in the background!! I will most likely return, just might bring my own polish!