| rev:text
| - where do i start,my only concern is that i will not be able to cover every single thing that is wrong with this place. But ,whatever i miss in this review trust me there were dozens of other issues. Lets start with the staff. The person who sold us the rental is pretty much a rude ignorant lying fool. I wont bother to recount every issue but they must of had to scrap the bottom of the barrel for this person. Next up is the executive director. first time i met him he was wearing shorts and a hawaiian shirt. executive director,more like a clown and it was downhill from there. It was almost impossible to get this guy on the phone or to return calls. when i did finally get him he listened to my grievences ,yes me to death and didnt address one issue. Then there was the staff,this place is inadequetly staffed by people who do the bare minimum and complain all the time making snarky remarks and are very unacommodating. for instance one night my father couldent find his tv remote..they claimed to have gone up three times and coldent find it. i drove 30 minutes over there and found it in 60 seconds. then i went into the bathroom where I found dried feces on his toilet seat and on the floor. Nice huh? I cleaned it. There were instances of my father falling and pushing his pendant only to be on the floor waiting for help for 30/45/60 min. there was a nurse there that would threaten my father that they would call an ambulance if he didnt transfer faster from his wheel chair to his bed. There was a time when he had his diapers on top of the armoir and when they reched for them they accidently knocked them back a bit and couldent reach them,hello get a chair? so they said they were out of diapers because of this,can you believe this bs? again i was required to go down reach up and grab the diapers...ugh..exhasperating..all of this for 4k a month. me and my family were calling there every single day to address issues that should have just been handled. When the director went to evaluate my father we were given the impression that he was to be evaluated. He went in introduced himself to my father and never came back. he really didnt care,all he cared about was charging fees. I feel in this reguard they were neglegent. I also tried to reach the executive headquarters in san diego. you cant even call them they dont have a phone number that I could find anywhere on the internet. i had to send an email ,I waited about 2 weeks and the message was bounced back to the facility director. WTF? This place is completely understaffed,they pay their workers poorly and at the exective level they are only concerned with filling rooms. Dont be decieved by the appearance of the facility it is very nice looking ,located next to a hospital,it all appears to be great. but then the nightmare begins. The food is also sub par for that kinda money i would expect something better then poorly prepared sysco meals. It was clear from the start that they could not handle a person in my fathers condition but ignored it to get a payday. There is a big turn around on staff. no one seems to stay longer then 6 to 9 months and most a lot less. This all happened in a period of less then 3 months. My father was finally transfered to hospice care. You have been warned !
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