After frying my ECU, I found one online, had my car towed to the service dept, with the new ECU on the passenger seat & was called the following day to come pick up my car! Ryan in the service department was courteous and actually spoke to me each time I called w/ questions. He had given me a verbal estimate over the phone & when I picked up the car, I was very pleasantly surprised to find that it was within about $4 of what I was quoted!! I just wish I could have the dealership closer than 17 miles from my house. If it was within like 7-8 miles, I'd bring my car for all it's service needs.