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| - I have been coming here for 3 years now and yesterday was my last time. You lost me over a .80 cent sale. I have referred many people to this location and sent a big banner purchase that was $400 to them, but no more. There is a new owner, and he is difficult. The first week he was in charge, I witnessed him talking down to customers, rudely ordering employees around and the general feel of the store was very negative. I have been back 8 or 9 times for minimal office things needed and noticed I was paying 2 times more for everything than I was.
Yesterday I went in for a simple color copy like I have done many times before. I went to print it off the computer to the color printer, and the color printer said out of paper so it would not print. I alerted the young man working there and he checked all the trays, they all had paper. He tried a couple of things and we could not get the printer to work it still showed out of paper. We then sent to another color printer that had to warm up. I asked if this had been happening with this printer before. He said to me in a sarcastic tone, I don't know sir, everyone who has done that before you had no problems with that printer, and I am sure everyone after you will have no problems. I don't know why you are having problems. As I had told him it usually takes me 10 minutes to print something every time. Today's task took 18 minutes to print one color copy, and I got an attitude. I am not the biggest customer in the pond, but I refer people to stores all the time, and not only did you lose me with this kid's crappy attitude towards me, you lost all of my referrals.
MR. Owner, Sir, your attitude rolls down to your employees. If this kid is your son, I understand where this came from, but if this kid is an employee, then He is not to be the one to be talked to. This attitude comes directly from you. You come off condescending, rude, loud, mean, and incredibly insincere. If you cannot fix the attitude, then retail is not the place for you sir. I am but one customer you have lost, but I bet doughnuts to dollars that there are 20 or more that have not taken the time to leave a review. Normally, I would go in and tell you about what I have encountered in your business. But I do not think you would be receptive, given what I have seen before. I wish your business the best of luck, but there is a lot of work to do there now.
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