I absolutely HATE going to Verizon stores. I'm not sure what it is, but I always leave extremely irritated and frustrated. Maybe it's the wait, maybe it's the strange "check in" process, maybe it's the arrogant workers or maybe it's the amount of things they type into that computer when you are only requesting the smallest of things. I'm not sure, but it sucks. My last experience was no different. I was there for about 20 minutes waiting, then another 20 while the guy fiddled with my phone and then announced "I don't know what to tell you". Really? is that your customer service? He then wound up calling tech support who fixed it in under 5. I also inquired about differences in prices between carriers and instead of telling me what they offer versus others, he simply said that different carriers have different prices. Guess I'll go with the less expensive carrier then idiot!