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  • Very frustrated by CPWM. My wife for her birthday wanted a chandelier and the only location that had the one she wanted that was in stock was in Scottsdale. So a call was placed and we were told they would not accept payment by phone but they would hold one of the two left till Saturday. Sweet! So on Friday we made the trek over from Goodyear to pick up. Well as you can guess, no luck. Staff informed us that they sold the last two. I really do not see how that should have happened but we tried to work thru it. Unfortunately a staff member or two were completely worthless and did not seem to care about my wife's disappointment and frustration. One employee finally was able to get the product reordered and it will be sent to the Goodyear location that obviously is closer to home. Glad it may be resolved but dang, how about some sort of discount for my 25 mile drive that I guess I did for fun. Will see if the product arrives in two weeks as promised. Not holding my breath. I hope my review does not have to turn to a one in the near future. By the way, if your wondering why not a one star already, I really do like their store and the products offered. There are hard to find food items and appealing furniture options. Some prices are better than others though.
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