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  • First the positives: They had the bridesmaid dress I needed and were helpful in making sure it was the right dress. For a 25 dollar rush fee I was able to get my dress within 2 months. They called me promptly to let me know it was there. The negatives start from there. Their seamstress Deelle was very rude and unprofessional. My husband came into the store once to hand me something I left in the car and this seamstress actually asked if he was my Uber driver. My husband is a man of color. When I responded that he was my husband her response was judgmental and not at all apologetic. Given this is Pittsburgh, that is not surprising, however these women ought to learn how to serve all potential customers, and not just the white middle class it is clear they cater to. The old school attitudes of the owners, floor attendants and seamstresses were very apparent as they made no attempt to hide their opinions about a dress that I was purchasing. I was outlandishly overcharged for subpar alterations ( My hem was fraying and there were exposed seams everywhere). When I pointed this out to Deelle she actually defended her work and argued with me rather than apologizing and responding in an attitude of true customer service. I understand that this isn't entirely the fault of the store, but I would expect above average quality alterations from the seamstress that is allowed to work out of this store. When I realized just how wildly I was being overcharged, I called to see if my dress was still available to take back to get altered elsewhere. The owner refused to give me contact information for the woman and was very rude. She did attempt to contact the seamstress and left a message with me to communicate her unsuccessful attempt to reach Deelle. I eventually heard from Deelle. Her response to me was very rude and she acted very offended when I eventually spoke with her. She said something about an unspoken rule where they give people 3 days to change their mind. I was never told about this and regardless, Deelle could have very well communicated this is a much friendlier way. Not professional. The bottom line: I am glad I got my dress in time for the wedding, but I will not be giving these people anymore of my business, and I suggest you don't either. If you do purchase your dress through Carlisles I URGE you to get your alterations done elsewhere. That way you won't end up paying over 200 dollars for alterations that look mediocre.
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